The "StreamCapital Group Ltd" company, hereinafter referred to as the Company, offers conversion (exchange) operations on the Forex, CFD stocks, indices and metals market to any individual, hereinafter referred to as the Client, in the manner and under the terms of a public offer (hereinafter referred to as "Agreement"). The offer comes into force from the moment the Client completes the registration form on the Company's website.
Balance - the amount on the client's or broker's trading account after the last, for any period of time, transaction.
Base currency - the currency that ranks first in a currency pair. The price of one unit of the base currency is measured in units of the quoted currency.
Currency pair - an object of a trade operation, which is based on the change in the value of one currency in relation to another.
Account currency - äåíåæíàÿ åäèíèöà, â êîòîðîé íîìèíèðîâàíû è ðàññ÷èòàíû ñóáñ÷åò, âñå áàëàíñû, êîìèññèîííûå âûïëàòû è ïëàòåæè.
Gap - a situation when the current quote differs from the previous one by more than the size of the spread. It can occur both during the trading session after the release of significant macroeconomic data, economic and political news or in the event of force majeure, and at the opening of the market after weekends and holidays.
Due Diligence - a set of procedures for identifying the Client and verifying his personal data.
Dealer - an employee of the Company who processes Clients' requests.
Quote currency - the second largest currency in a currency pair. The units of the quoted currency are the price of one unit of the base currency.
Currency contract - currency pairs available for trading in the company's trading system.
CFD - contracts for shares available for trading in the Company's trading system.
ASK - the rate at which the Client can buy the traded currency.
BID - the rate at which the Client can sell the traded currency.
Lot - a unit of measure for the transaction amount.
Locked positions - long and short positions of the same volume opened on the same instrument on the same trading account.
Margin Trading - trading in volumes exceeding the available funds, on a collateral that is part of the value of the contract.
Margin - the required margin for open positions, equal to 1% (with a leverage of 1:100) of the total amount of open positions.
Spike – a quote (price level) within a price gap, several price ticks close in value, which form a price gap, the appearance of a quote as a result of price noise, as well as a price level that was formed without any macroeconomic indicators that have a significant impact on the instrument's rate.
Order - an order of the Client to the Company to open or close a position when the price reaches the order level.
Open position - a buy (sell) deal that is not covered by the opposite sell (buy) of the contract.
Floating P/L – unsecured profit/loss on open positions at current rates.
Working Hours - the time during which the terminal of the Company provides transactions with standard foreign exchange contracts and standard CFD contracts. This time is a continuous period of time from 00:00 hours Monday EET time to 23:59 hours Friday EET time. From 00:00 to 00:05 EET time every day from Monday to Friday, transactions may be limited or unavailable due to the peculiarities of the technical regulations for quotation at the beginning of a new business day. The receipt of quotes at the beginning of a trading session for certain trading instruments with a limited trading time may be limited due to insufficient liquidity.
Spread - the difference between the buy rate and the sell rate of a currency pair or CFD at a given time.
Swap - funds held or added to the trading account of a client or broker for the prolongation (transfer) of a position to the next day. From Wednesday to Thursday (and for Crypto accounts from Friday to Saturday) swaps are charged triple.
Site - the official website of Stream Capital Ltd. www.streamforex.net.
Equity - the current state of the account. It is determined by the following formula: balance + floating profit - floating loss.
Free Margin - funds in the trading account that can be used to open new positions. It is determined by the following formula: equity - margin.
Stop Out - the level below which the most unprofitable Client's deal is forcibly closed at the nearest quote. Stop Out is calculated using the following formula - Equity/Margin*100%
MT4 Trading terminal (StreamForex MetaTrader4) - licensed software with which transactions are carried out.
Òðàíçàêöèÿ Transaction – a set of trading operations in which funds are transferred from the base currency to the quote currency and vice versa.
Margin Level - an indicator characterizing the state of the account. It is calculated as the ratio of Equity to Margin.
Freeze level - range in points to each side of the order execution price declared by the Client (the open price of a pending order, stop loss or take profit price for an open position). If the current market price is in this range, then a prohibition may be imposed on changing, deleting or closing such an order. Most of the time, trading is carried out without levels of "freezing" orders, but in situations where a sharp change in the price of a financial instrument may occur (before and after the publication of fundamental data, speeches of persons important in the economic environment, interventions in the market, etc.), the company has the right to set freeze levels up to 3 standard spreads.
Gap Level - the value of the gap (price gap), expressed in points, above which the execution of pending stop orders (Buy Stop, Sell Stop and Stop Loss) is possible not at the price specified by the Client, but at the first market price available for execution of this order after the gap.
Financial instrument - currency pairs and CFD contracts available for trading.
1.1. This client Agreement, as well as the information indicated on the official website of the Company, determine the conditions for the provision of services by the Company to the Client in relation to trading and non-trading operations in the international foreign exchange market (FOREX) and contracts for difference (CFDs), including related services, as well as the rights and the obligations of the Parties arising in connection with the procedure for the provision and performance of these services.
1.2. The services of the Company under this Agreement are:
1.2.1. organization and provision of access to trading platforms (namely, software that allows the Client to electronically transmit data to the Company using a personal stationary, laptop or other device connected by a modem, another device with an authorized data transmission network designated by the Company), technical analysis tools and services of any third party information providers for the purpose of performing trading operations in the financial markets;
1.2.2. providing access to any interactive programs and services offered by the Company in order to: contact the Company or an authorized third-party service provider, as well as receive information, quotes from the Company or an authorized third-party service provider.
1.3. Acceptance of this Agreement by the Client means its careful reading, full understanding and acceptance of all the terms of this Agreement. The Client agrees that the Company can unilaterally change, add, rename, or leave unchanged the services provided in accordance with this Agreement, with the notification of the Client in the manner and within the timeframe specified in this Agreement. Changes, additions, renaming of services take effect immediately from the moment the Client is notified accordingly in the manner prescribed in Section 7 of this Agreement.
1.4. The Client confirms that this Agreement applies to services that may be changed, added, or renamed in the future, in addition to those services that are provided to the Client at the time of registration and opening a trading account.
1.5. All financial instruments, transactions with which are performed by the Client in accordance with the terms of this Agreement, are settlement. There is no physical delivery of the currency or the underlying asset (the underlying asset of the contract) during the execution of the contract.
1.6. With regard to the Client's trading operations, the Company carries out only execution, without granting trust management and without giving recommendations. Information or research materials published on the official website of the Company or provided to the Client in any other way are not recommendations for any possible trading decisions. The client is fully responsible for all trading operations on his trading account and for his investment decisions.
2.1. To open a trading account with the Company, the Client must complete the registration procedure on the official website of the Company - fill out the registration form to open a trading account and accept (accept) this Agreement. The client is prohibited from having more than one account for one identification data (full name, date of birth, country of registration, etc.). In case of identifying duplicate accounts and / or managing different accounts from the same IP address and / or computer, then all accounts can be blocked, the profit received from trading and non-trading operations is canceled, and the client is denied service. In the event that at the time of detecting a violation of clause 2.1. The client has made a replenishment of the trading account, then the company returns the amount of the deposit according to the details used to replenish the account.
2.2. When going through the registration procedure, the Client can choose one of several types of trading accounts offered by the Company. Specific conditions and features of the provision of services for each of the offered types of trading accounts are posted on the official website of the Company and are an integral part of this Agreement.
2.3. The Company considers the individual whose details were specified in this registration form to be the person who filled out the registration form for opening a personal trading account. The Company is not responsible for the inaccuracy and / or invalidity of the information provided by the Client when opening a trading account. The client is responsible for the accuracy and validity of the information provided to the Company, as well as for all possible consequences caused by their inaccuracy and/or invalidity.
2.4. After filling out the registration form, confirming the Client's registration data and accepting this Agreement, a trading account is opened for the Client, and access codes (login and password) are generated and provided to the Personal Account and the Client Terminal. Access codes (login and password) are used to identify the Client when performing trading operations and managing the trading account and funds on it. The login is assigned once and cannot be changed in the future. The password can be changed at any time at the request of either Party. The Client can change the password on his own at any time, and does not require notification to the Company. When the password is changed on the initiative of the Company, the Client is sent a corresponding notification to the e-mail address specified by the Client as a contact.
2.5. The Client's trading account is opened and maintained in US dollars.
2.6. To confirm operations to withdraw funds from the trading account, a dynamic code is generated for the Client and sent to the Client's mobile phone number specified during registration. All requests for withdrawing funds from the trading account that are not confirmed by the dynamic code are automatically rejected.
2.7. The client assumes full responsibility for maintaining confidentiality in relation to the data for accessing his trading account, and for all trading and non-trading operations performed on the account by a person who is properly authorized in the trading platform, on the official website or server of the Company using the data to access the Client's trading account. All messages, requests and orders sent to the Company by a person duly authorized in the trading platform, on the official website or server of the Company using the data to access the Client's trading account are considered to be given directly by the Client.
2.8. If the Client loses the password, the Company has the right to change the existing password at the request of the Client. At the same time, the Client is identified by all methods available to the Company.
3.1. The client replenishes the trading account within 30 calendar days from the date of its opening for an amount not less than $5 (five US dollars).
3.2. The company has the right to close/cancel an account with a balance of less than $8 (eight US dollars), if the period of inactive existence of an account with this balance exceeds 30 calendar days. Free funds are automatically transferred to the "Vault".
3.3. The client has the right to withdraw from his trading account the amount that is not used to cover the margin, but no more than the current balance.
3.4. The client completes an application for withdrawal of funds in electronic form (sent using the interface of the Company's website). All withdrawal applications must be confirmed by a unique control code sent to the Client only to his mobile phone number specified during registration. The Company is not responsible for the access of third parties to the Client's mobile phone, and requests made in connection with this. Upon receipt of an order from the Client, the withdrawn amount is deducted from the balance of the Client's trading account. Payments for completed applications are not subject to appeal and return.
3.5. Money transfer is carried out within five banking days after receiving an application from the Client. The company's security service has the right to withhold the application for up to 10 business days, after notifying the Client in advance.
3.6. The client receives the details of the Company for making a transfer in order to replenish the trade balance on the company's website or draw up an application for replenishment in electronic (sent using the interface of the Company's website) or in writing.
3.7. When replenishing the account, the Client uses the current company details obtained only on the company's website on the day of the payment. Bank details are considered current if they were received no earlier than 24 (twenty four) hours before the payment was made. The Company is not responsible for the funds transferred by the client to the accounts and for details different from the current ones, does not search for and return the Client's payment, as well as crediting these funds to the Client's trading balance. Issuance of invoices for replenishment of a trade deposit, as well as receipt of current details, is made in the corresponding section of the Personal Account on the day of the payment.
3.8. The costs of withdrawing and depositing funds are borne by the Client.
3.9. When replenishing the balance using electronic payment systems (WebMoney, Yandex.Money, RBK Money and others), the Client has the right to order withdrawals using the details of only the payment system with which the replenishment was made, in the corresponding currency and equivalent. Profit from trading operations can be withdrawn to payment systems (at the request of the Client), which were not initially used for replenishment, but only after the entire amount of the deposit has been withdrawn.
3.10. When replenishing the balance of a trading account by direct bank transfer (Bank Transfer), funds are credited within 2-5 days (upon their receipt to the Company's account). The minimum deposit amount is $500. A client who made a deposit to an account by direct bank transfer has the right to order a payment only using the details of the account from which the payment was made. When transferring funds, a commission is charged (for an international bank transfer).
3.11. In case of withdrawal of funds by the Client without carrying out the minimum volume of transactions, the Company has the right to withhold a commission from the withdrawn amount in the amount of 2% of the order amount. The size of the minimum volume of transactions (in lots) is at least 0.1% of the amount of the withdrawal request, while only transactions between the previous and current withdrawal requests are taken into account.
3.12. If the withdrawal of funds from a trading account, previously replenished with a payment card, is carried out earlier than 30 days after replenishment (with a replenishment amount of up to 500 USD) and earlier than 180 days after replenishment (with a replenishment amount of 500 USD and more), then the company's security department has the right to request a color scan of the front side of the payment card showing the first 6 and 4 last digits of the card number and the owner's passport. Then these documents are transferred to the risk department of the processing center, which determines whether it is possible to withdraw to the payment system, or to the bank account (USD) of the cardholder. In this case, the commission for a bank transfer is 45 USD. In some cases, it is possible to withdraw to the WebMoney payment system if the recipient has a 'Initial' or 'Personal' passport and the full name of the passport holder and the payment card holder matches.
3.13. The Company has the right to reject the application for withdrawal if the Client explicitly intends to exchange funds from one payment system to another.
3.14. Making a deposit using payment cards and/or electronic wallets owned by third parties is prohibited.
4.1. This Agreement defines the conditions under which the Company provides services to individuals for conducting transactions on the FOREX and CFD market via the Internet.
4.2. The client is fully responsible for the safety of the password, and also recognizes the authenticity of all electronic orders.
4.3. All quotes that the client receives through the Client Terminal are indicative and represent the Bid price and Ask price received from liquidity providers.
4.4. The client acknowledges that:
- The Company has the right not to provide the Client with those quotes that have not changed since the last quote was received;
- The Client can receive through the Client Terminal not all quotes received in the stream of quotes from the Company's liquidity providers;
- The spread is floating (not fixed) and may vary depending on market conditions and/or streaming prices received from the Company's liquidity providers.
- The Company has the right to remove non-market quotes from the quote base.
4.5. All issues related to the determination of the price level in the trading platform of the Company are in the sole competence of the Company. When the Client asks the Company for a quote, it may differ from the current rate in other sources, depending on the state of the market. The Company expects that these quotes will adequately correspond to the market bid and ask prices for similar transactions at a given time, but a number of factors, such as delays in data transmission via communication systems, large volumes or increased volatility, may lead to a discrepancy in the Company's quotes. with quotes from other sources. Any references by the Client to quotes from other trading or information systems are unauthorized.
4.6. The Client, using the Client Terminal of the Company, can give only the following orders of a trading nature:
- Buy - open a long position (buy the base currency for the quote currency; buy the underlying CFD asset for USD)
- Sell - open a short position (sell the base currency for the quote currency; sell the underlying CFD asset for USD)
- Close - close an open position (Buy or Sell)
- Place, modify or delete orders of the following types: Stop Loss, Take Profit, Buy Limit, Sell Limit, Buy Stop, Sell Stop
- No other orders are allowed and are automatically rejected.
4.7. A long position (buy) is opened at the Ask price, and closed at the Bid price. Opening of a short position (for sale) is carried out at the Bid price, closing at the Ask price.
4.8. The Company has the right to reject the Client's request to open a position if:
- Free Margin is insufficient to secure this position;
- the order is received at a non-market quote, including if the request is received at the market opening before the first quote is received on the trading platform;
- there is an extremely sharp or unstable price change for instruments (fast market);
4.9. Orders can be executed, placed, changed or deleted by the Client only during the period when trading on this instrument is allowed. The trading time for each instrument is specified in the contract specifications on the Company's website.
4.10. A pending order (Buy Stop, Sell Stop, Buy Limit, Sell Limit), Stop Loss and Take Profit cannot be placed from the current market price at a distance less than the order setting level. The value of the levels for placing orders for each instrument is indicated in the specification of contracts on the company's website.
4.11. A confirmed order to open, close, change or delete an order cannot be canceled, changed or withdrawn. Also, the Client does not have the right to change or delete a pending order (Buy Stop, Sell Stop, Buy Limit, Sell Limit), Stop Loss and Take Profit if the price has reached the order execution level.
4.12. In case of high market volatility after the release of important economic data or significant events in the world, orders to open (close) positions or place, change, delete pending orders, Stop Loss and Take Profit orders, may be executed with a delay associated with a large number of these orders. It is also possible to automatically reject these orders by the server, due to the mode of exceeding the waiting time for request processing.
4.13. he client independently monitors the Margin level and can deposit additional funds to maintain open positions on the account. In cases of insufficient funds on the Client's account, namely:
- if the Margin level for an account is equal to or less than the Margin call specified in the Account Types section on the Company's website, then, depending on the market conditions, the Company has the right, but not obligation, to close any open position without prior notice to the Client, as well as prohibit the opening or closing of new positions that may lead to an increase in the margin;
- if the Margin level is equal to or less than the Stop out value specified in the Account Types section on the Company's website, then the trading server performs an automatic order to forcibly close open positions without prior notice to the Client. If the Client has several open positions, the positions with the highest floating losses will be closed first. The Company is not responsible for the Stop out occurrence as a result of untimely receipt of funds to the account.
4.14. If, as a result of forced closure of all positions (Stop out), a negative balance appears on the Client's account, the Company does not compensate for the resulting loss by bringing the account balance to zero. At the same time, funds on all trading accounts of the Client are considered consolidated - as a single account of the Client, therefore the Company, at its discretion, has the right to compensate for the negative balance at the expense of funds from other accounts of the Client. At its discretion, the Company can compensate for the resulting loss by bringing the account balance to zero.
4.15. The Company reserves the right to cancel (restore) the order or revise the opening (closing) prices of the order, make changes to the financial result of the order, in the following cases:
- if the execution (processing) of the order contradicts this Agreement;
- if the order was executed (processed) at a non-market quote or with an obvious error;
- if there was a technical or hardware failure of the trading platform;
- if the Company does not have the ability to maintain an open position of the Client, due to changes in market conditions, conditions of liquidity providers, relations between the Company and its counterparties, as well as in the event of other force majeure circumstances;
- if the financial result of the order does not correspond to the result of overlapping this order at the Company's liquidity providers;
- if the orders were executed by the Client using funds received as a result of the transaction (s) with the above circumstances;
- if the Company has reason to believe that the Client operates two or more interdependent accounts with the Company, including those registered to different persons, to open oppositely directed transactions on the same trading instruments;
4.16. The Client will be notified of any actions of the Company to cancel (restore) or revise the prices of the order by the internal mail of the terminal.
4.17. For instruments traded around the clock, all pending orders have the GTC status - “Good Till Canceled” and are accepted indefinitely. The client can limit the validity period of the order by setting a specific date and time in the “Expiry” field.
4.18. For instruments traded by sessions, the Company has the right to delete pending orders that did not work before the end of the trading session.
4.19. Trading operations using additional functions of the client trading terminal, such as Trailing Stop or Expert Adviser, are performed entirely under the responsibility of the Client, since they directly depend on the client's trading terminal and cannot be controlled by the Company's server.
4.20. The company has the right to disable the ability to trade with an advisor who:
- contains or uses software or technical errors;
- ñmakes numerous requests to the company's server;
- contradicts these regulations.
4.21. In addition, the Company reserves the right to cancel trading operations performed by such an advisor.
4.22. The Company has the right to reject the Client's orders to open (Buy and Sell) or close (Close) a position on any instrument 30 minutes before the end of the trading session. Orders for placing, changing or deleting pending orders (Buy Stop, Sell Stop, Buy Limit, Sell Limit), Stop Loss and Take Profit orders are executed in the usual mode at this time.
4.23. Most of the time, trading is carried out with spreads, order setting levels and margin requirements specified in the contract specifications on the Company's website. At times when a sharp change in the price of a financial instrument may occur (before and after the publication of fundamental data, speeches of persons important in the economic environment, interventions in the market, etc.), spreads, minimum levels for placing orders and margin requirements may be increased, but no more than 10 times compared to those specified in the contract specifications (the levels of placing orders on "Professional" accounts will be increased similarly to the values ??on "Classic" accounts, taking into account the bit depth of quotes). You can also set the level of "freezing" orders (Freeze level) in the amount of up to 3 standard spreads (in the main time it is not applied).
4.24. In the event of force majeure events in the world, spreads, minimum levels for placing orders, swaps and margin requirements for all traded financial instruments can be significantly increased, but no more than 50 times compared to the values ??specified in the specification. Force majeure events include:
- changes in the terms and conditions of the Company's counterparties;
- terrorist acts of national (state scale);
- natural disasters that caused the introduction of a state of emergency;
- the beginning of a war or hostilities.
4.25. The grounds for the suspension of the work of the Company, or for the revision of the concluded transactions will be:
- malfunctions of telephone and Internet service providers;
- failures of information flows;
- hacker attacks and other illegal actions against the Company's servers;
- force majeure circumstances, as well as suspension of trading in financial markets affecting the Company's financial instrument.
4.26. The Company reserves the right to change or modify this Agreement by notifying the Client in accordance with Section 7 of this Agreement. Any claims of the Client about non-receipt of such notification will not be accepted.
4.27. Market orders are executed in the 'Execution by Market' mode. In this execution mode, the Client sends an order to open or close a position at the current prices, which are reflected in the Client Terminal. If in the process of confirming the operation the price has changed, then the Company executes the order at a new price, while the Client does not have the right to refuse the offered price (this implies the Client's early agreement with the new price).
4.28. During regular time the spread is fixed. The Client acknowledges that in the event of a change in market conditions, the conditions of the Company's liquidity providers, as well as force majeure circumstances, the fixed spread may be changed without prior notice.
4.29. Pending orders (Buy Stop, Sell Stop, Buy Limit, Sell Limit), as well as Stop Loss and Take Profit orders for currency pairs and CFDs are executed at the price specified by the Client. Any of the pending orders can be executed at the best market price, different from the one specified by the Client, in the following cases:
- if at the moment of order processing the current price differs from the one specified by the Client;
- if the price indicated by the Client is applicable to a smaller volume of a trading operation than the volume of a Client's trading operation.
4.30. If the activation (execution) price of a stop pending order (Buy Stop or Sell Stop) and the Take Profit level for it enter the gap (price gap), the order will be canceled with a note in the comment “canceled/gap”, regardless of the size of the gap.
4.31. Open positions in CFDs on shares, on which dividends are paid, must be closed no later than the day preceding the day of register fixation (Ex-dividend Date). Positions on such CFDs on shares that have not been closed will be liquidated by the Company without prior notice to the Client, at the closing price of the day preceding the day of register fixation.
4.32. Market orders are executed in the 'Execution by Market' mode. In this execution mode, the Client sends an order to open or close a position at the current prices, which are reflected in the Client Terminal. If in the process of confirming the operation the price has changed, then the Company executes the order at a new price, while the Client does not have the right to refuse the offered price (this implies the Client's early agreement with the new price).
4.33. The spread is floating (not fixed) and varies depending on market conditions and streaming prices received from the Company's liquidity providers.
4.34. Pending orders (Buy Stop, Sell Stop, Buy Limit, Sell Limit), as well as Stop Loss and Take Profit orders for currency pairs and CFDs are executed at the price specified by the Client. Any of the pending orders can be executed at the best market price, different from the one specified by the Client, in the following cases:
- if at the moment of order processing the current price differs from the one specified by the Client;
- if the price indicated by the Client is applicable to a smaller volume of a trading operation than the volume of a Client's trading operation.
4.35. If the activation (execution) price of a stop pending order (Buy Stop or Sell Stop) and the Take Profit level for it enter the gap (price gap), the order will be canceled with a note in the comment “canceled/gap”, regardless of the size of the gap.
Dependence of leverage and Balance/Funds on the client's account:
4.36. The company establishes the following dependence of the maximum leverage and the level of Balance or Equity on the client's account:
For "Classic" and "Cent" accounts
Balance/Equity Level | Maximum Leverage |
up to 5 000 USD | 1:500 |
more than 5 000 USD | 1:200 |
more than 10 000 USD | 1:100 |
more than 25 000 USD | 1:50 |
more than 50 000 USD | 1:33 |
For "Professional" accounts:
Balance/Equity Level | Maximum Leverage |
up to 10 000 USD | 1:200 |
more than 10 000 USD | 1:100 |
more than 25 000 USD | 1:50 |
more than 50 000 USD | 1:33 |
Leverage change notification is sent by SMS to the Client's mobile phone number specified during registration.
4.37. If the company suspects the use of schemes aimed at abusing the terms of the company's shares or other fraudulent actions, the Company reserves the right to write off part of the trading result obtained with the participation of credit funds and cancel the provided credit funds without prior notice. The reason for revising the result may be insufficient trading activity on the account, such as the execution of a small number of transactions, while the totality of orders opened for one trading instrument in one direction is taken as one transaction. As a rule, such accounts do not have a sufficient trading history and have a high load on the deposit (Margin/Equity*100%).
4.38. Market orders are executed in the 'Execution by Market' mode. In this execution mode, the Client sends an order to open or close a position at the current prices, which are reflected in the Client Terminal. If in the process of confirming the operation the price has changed, then the Company executes the order at the new price, while the Client does not have the right to refuse the offered price (this implies the Client's early agreement with the new price.
4.39. The spread is floating (not fixed) and varies depending on market conditions and streaming prices received from the Company's liquidity providers.
4.40. Pending orders (Buy Stop, Sell Stop, Buy Limit, Sell Limit), as well as Stop Loss and Take Profit orders for currency pairs and CFDs are executed at the price specified by the Client. Any of the pending orders can be executed at the best market price, different from the one specified by the Client, in the following cases:
- if the current price differs from the one specified by the Client at the time of order processing;
- if the price indicated by the Client is applicable to a smaller trading volume than the Client's trading volume.
4.41. If the activation (execution) price of a stop pending order (Buy Stop or Sell Stop) and the Take Profit level for it enter the gap (price gap), the order will be canceled with a note in the comment "canceled / gap", regardless of the size of the gap.
5.1. The client understands that the risk of losses in trading can be very significant. The client should analyze his financial capabilities before performing trading operations.
5.2. The client realizes that he may completely lose the primary funds and any additional funds that he uses in the process of trading on the market.
5.3. The Client agrees that the Company is not responsible for the Client's losses caused directly or indirectly by the restrictions imposed by the government, currency or market rules, suspension of trading, military action or other conditions, usually called 'force majeure' and beyond the control of the outside Companies.
5.4. The client is informed about additional risks associated with the peculiarities of the functioning of electronic trading systems, with the problems of Internet communication nodes.
5.5. The client bears all responsibility for the risks associated with the storage of access data to the trading account and is obliged to prevent third parties from accessing trading devices. The Client's losses and risks associated with the restoration of access to the trading account do not impose obligations on the Company, except for the provision of new access data to the Client, provided that the Client is sufficiently and unambiguously identified as the owner of this account.
6.1. The parties try to settle all disputes through negotiations and correspondence. The Client's claims are accepted by the Company for consideration only in writing and no later than three calendar days from the date of the dispute.
6.2. All requests of the Client are considered official and are considered as requests in writing / form if they are made using the interface of the Company's website, via e-mail to the addresses of the relevant services of the Company or by regular mail. Applications made with the help of online communicator programs: ICQ and the like are not considered written.
6.3. The Client's claim must contain:
- Full Name;
- Email;
- Account number;
- date and time of the dispute;
- order number;
- claim description.
The company has the right to refuse to consider a claim in the following cases:
- if the claim does not meet the conditions of clauses 6.1, 6.2, 6.3;
- if the claim contains obscene language and/or insults to the Company or its employees;
- if the claim contains threats to the Company or its employees;
- if the Client uses the threat of denigrating the company's image in social networks and other resources as reasoning.
6.4. The period for consideration by the Company of the Client's claim is no more than ten working days from the date of receipt of all the necessary and sufficient data from the Client related to this claim and necessary for its solution.
6.5. In case of disagreement on the operations or the state of the Client's trading account, the parties consider the protocols of the Client's operations on the basis of the Company data.
6.6. In case of violation by the Client of any of the points listed above, the Company reserves the right to refuse to provide services to the Client with the subsequent return of the Client's deposit. Termination of service and refund occurs upon the expiration of 5 banking days after the notification was sent to the client by the internal mail of the trading terminal and to the e-mail specified during the registration of the trading account.
6.7. If no agreement is reached through negotiations and correspondence within 3 (three) months from the date of the dispute, its further consideration takes place in court in accordance with the current legislation of the State of Saint Vincent and the Grenadines.
7.1. The Company can use the following menthods to communicate with the Client:
- internal mail of the trading platform;
- e-mail;
- phone;
- postage;
- announcements in the 'Company News' section on the Company's website.
7.2. The Company will use the Client's details specified by him when opening an account, in connection with which the Client is obliged to notify the Company of any changes in contact information.
7.3. Any correspondence (documents, announcements, notifications, confirmations, reports, etc.) is considered received by the Client:
- one hour after sending to his email address (e-mail);
- immediately after sending by internal mail of the trading platform;
- immediately after the end of the telephone conversation;
- after 7 calendar days from the date of posting;
- immediately after placing an announcement in the 'Company News' section on the company's website.
8.1. The client has the right:
- to contact the Company and receive quotes and information in order to carry out trading operations in the financial markets.
- perform trading operations on financial markets using trading platforms (software) provided by the Company.
- request and receive from the Company any information related to the current state of its trading account on demand, subject to the availability of technical capabilities for communication between the Company and the Client.
- at any time, at your discretion, dispose of free funds on your trading account (minus credit funds).
- give the Company instructions (requests and orders) on the execution of trading operations in the financial markets exclusively through the client terminal.
8.2. The client guarantees that:
- he has the necessary civil legal capacity and full legal capacity.
- he has reached the age of majority;
- he has the necessary powers to enter into this Agreement, make inquiries and orders, and fulfill his obligations under this Agreement.
- he conclusion by the Client of this Agreement and the performance of trading and non-trading operations and other actions in accordance with this Agreement do not violate any law, regulation, law, statutory rules and regulations applicable to the Client or in the jurisdiction in which the Client is a resident. In case of violation by the Client of this clause of the Agreement, the Company does not bear any responsibility for the actions of the Client and the consequences arising from this.
- all information provided by the Client in accordance with this Agreement is true, accurate and complete in all aspects.
- he fully assumes obligations and responsibility for all possible consequences that may occur as a result of his actions in accordance with this Agreement.
- he will be the only authorized user of the Company's trading account services, and will be fully responsible for maintaining confidentiality and the use of access codes.
- legal origin, legal ownership and the right to use the funds transferred by him to his trading account with the Company.
8.3. The client is obliged:
- comply with the conditions and fulfill the obligations specified in this Agreement, in its annexes and in the information posted on the official website of the Company and specified in this Agreement.
- pay for the Company's services on time and in full
- provide the Company with up-to-date identification information and information, and immediately report any changes in them. All consequences associated with failure to notify the Company about changes in identification information and information are borne by the Client.
- refrain from disclosing to any third parties access codes and other information used to identify the Client when performing trading operations and managing the trading account and funds on it.
8.4. The company has the right to:
- require the Client to properly comply with the terms of this Agreement.
- require the Client to provide information and information necessary and sufficient for proper identification of the Client when opening a trading account and when the Client performs trading and non-trading operations.
- in case of improper performance by the Client of the terms of this Agreement, terminate this Agreement unilaterally and terminate the Client's access to the services provided in accordance with this Agreement.
- in order to prevent the facts of fraud, money laundering and other conflict situations, the Company has the right at any time to require the Client to confirm his identity.
8.5. The company guarantees:
- the company guarantees that the information and information provided by the Client when opening a trading account and in further relations with the Company are confidential and will not be provided by the Company to third parties. The only exceptions are the requirements of the authorized bodies with the corresponding decision of the court of international jurisdiction.
- provide the Client with any information regarding the current state of his trading account within 24 hours after receiving a corresponding request.
8.6. The company is obliged to:
- open a trading account for the Client after completing the registration procedure on the official website of the Company - filling out the registration form for opening a trading account, confirming the Client's registration data and accepting this Agreement.
- provide the Client with the opportunity to perform trading and non-trading operations in the financial markets on the terms and in the manner provided for in this Agreement.
- provide high quality services in accordance with the terms of this Agreement.
- promptly and properly fulfill all obligations assigned to it by this Agreement.
- take all necessary measures to maintain the confidentiality of information received from the Client.
9.1. Legalization (laundering) of income in this Agreement means an action aimed at converting money and other material values ??obtained as a result of illegal activities (terrorism, drug trafficking, illegal arms trade, corruption, human trafficking, etc.) into money or investments, the origin of which looks legit.
9.2. In order to counter the legalization (laundering) of income, the Company reserves the right to apply internal controls and programs for its implementation, as well as to provide assistance to international organizations in the fight against the financing of terrorism.
9.3. The Company documents and verifies the identification data of the Client, as well as maintains and monitors detailed reports on all transactions made by the Client.
9.4. The Company monitors the operations of the Clients that have signs of offenses aimed at money laundering, and the operations that are performed under non-standard conditions.
9.5. The company does not accept cash as a deposit and does not pay cash out under any circumstances.
9.6. The company may refuse to process the transaction at any stage, if there are sufficient grounds to believe that this transaction is in any way connected with illegal activity.
9.7. The Client acknowledges that the identification information and information provided by him when opening a trading account can be used by the Company in the framework of combating money laundering.
9.8. The Client agrees that if the Company has reason to believe that money laundering is carried out through the Client's trading account, or the account holder conceals or communicates deliberately false identification information and information, as well as if there is reason to believe that transactions on the trading account The Client was carried out in violation of this Agreement, the Company reserves the right to suspend all operations on the Client's trading account to carry out the necessary checks (checking registration data, establishing the Client's identity, checking the history of replenishing the account and transferring funds, etc.) until the circumstances are fully clarified.
9.9. In order to fulfill the recommendations on combating money laundering, upon the first withdrawal of significant amounts from the trading account, as well as in other cases stipulated by this Agreement, the Company has the right to require the Client to provide two documents proving his identity. In addition, the Company has the right to require the Client to provide any other necessary documents.
9.10. The first document is an identification document issued by the authorities of the Client's jurisdiction with a photograph of the Client on it. This can be a government-issued passport, a driver's license (for countries where a driver's license is the primary identification document), or a local ID (except for corporate access cards). This document is provided in the form of an electronic copy, or in the form of a notarized copy, at the discretion of the Company.
9.11. The second document is an invoice with the Client's full name and actual address specified in it, not older than 6 months. This can be a bill for services, a bank statement, notarization, or any other account with the name and address of the Client from an internationally recognized organization.
9.12. When submitting documents in languages ??other than the languages ??used on the Company's website, they must be translated into the appropriate languages ??by an official translator. The translation must be printed and signed by the translator, as well as notarized and provided to the Company along with a copy of the original document.
9.13. he documents requested by the Company to confirm the identity of the Client must be provided by the Client to the Company within fifteen working days from the receipt of the relevant request.
9.14. Until the Company receives the documents requested to confirm the identity of the Client, the Company has the right to suspend the performance of non-trading operations on the account with the Client, including withdrawal operations.
9.15. In case of failure to submit documents within the specified period, the Company has the right to suspend all trading and non-trading operations on the Client's account, block the funds on the trading account, and also independently close all open positions at current market prices, up to the cancellation of all trading operations on an unverified trading account.
10.1. All information provided by the Client when opening an account and further relationships with the Company, as well as information on access codes provided to the Client for work, is completely confidential and each of the Parties is fully responsible for maintaining the confidentiality of this information and its use.
10.2. In case of unlawful disclosure of the Client's confidential information to third parties, the resulting dispute will be resolved in accordance with this Agreement and applicable law.
11.1. In case of violation by the Company of the terms of this Agreement, due to the circumstances for which the Company is responsible, which caused real damage to the Client, the Client has the right to demand compensation for the real damage caused to him.
11.2. The Company does not reimburse the lost profit by the Client, including if the Client had an intention to take any action, but did not perform it for any reason. The company does not compensate for any consequential damages and moral damages.
11.3. The client undertakes to be solely responsible for all actions performed by him in accordance with the terms of this Agreement.
11.4. The client undertakes to be solely responsible for all actions that result from the use of access codes to his trading account.
11.5. In case of violation by the Client of the terms of this Agreement, the responsibility for which is not stipulated in the text of the Agreement, as well as in case of any damage caused by the Client to the Company, the Company has the right to write off, without acceptance, from the Client's accounts an amount sufficient to compensate for the damage caused, and in case of insufficient funds on the accounts of the Client to compensate for the damage caused, demand the payment of the missing funds to compensate for the damage caused in full.
11.6. The Company's request to deposit the missing funds to compensate for the damage caused in full must be fulfilled by the Client within ten working days.
11.7. Violations by the Client of the provisions of this Agreement, admitted during the period of this Agreement, are accepted for consideration by the Company, regardless of how old they were committed, in connection with which the Company has the right to file claims against the Client for any period of time.
11.8. For non-fulfillment and/or improper fulfillment of other obligations under this Agreement, the Parties are liable in accordance with this Agreement and applicable law.
12.1. The parties are exempt from liability for non-performance and / or improper performance of obligations under this Agreement, if such non-performance and / or improper performance was caused by force majeure circumstances, that is, those that the parties could not reasonably foresee or foresee (prevent). Such circumstances, in particular, include: earthquakes, floods, tsunamis, other natural disasters, man-made disasters, epidemics and epizootics, terrorist acts, riots, acts and actions of government bodies, embargoes, wars and armed conflicts, or other circumstances not depending on the will of the Parties, usually called force majeure.
12.2. The circumstances excluding liability (force majeure), in accordance with this Agreement, also include illegal actions in relation to the Company, its employees and / or its property, including hacker attacks and other illegal actions in relation to the Company's servers.
12.3. Force majeure in accordance with this Agreement also includes the suspension, liquidation or closure of any market, or the absence of any event on which the Company bases quotations, or the imposition of restrictions or special or non-standard trading conditions in any market or regarding any such event.
12.4. In the event of the occurrence of circumstances precluding liability (force majeure), the Company has the right to perform any or several of the following actions without prior notice to the Client:
- increase margin requirements;
- close any or all of the Client's open positions at such a price that the Company reasonably considers to be fair;
- suspend and/or change the effect of one or more provisions of this Agreement and its annexes until the circumstances that exclude liability continue (force majeure);
- take any other action (or refrain from taking any action) in relation to the Company, the Client or other clients, if the Company reasonably considers it appropriate under the circumstances.
12.5. The party for which the non-performance or improper performance of obligations under this Agreement was caused by circumstances excluding liability (force majeure) must inform the other party of such circumstances within thirty calendar days from the date of their commencement.
12.6. A party that does not notify the counterparty of the occurrence of circumstances excluding liability within the specified time period shall not be entitled to refer to them as circumstances excluding liability.
13.1. This Agreement between the Company and the Client comes into force from the moment the Client opens a trading account with the Company and is valid for an indefinite period.
13.2. The Company has the right to unilaterally change and supplement this Agreement with the obligatory notification of the Client about it. Changes and additions to this Agreement shall enter into force on the next calendar day after notification of the Client, unless otherwise specified in the text of the changes and additions themselves or in the text of the notification about them.
13.3. Either Party has the right to unilaterally refuse to execute this Agreement by notifying the other Party at least fifteen calendar days before the expected date.
13.4. If the Client does not conduct any transactions on the trading account for three or more months in a row and the account does not have sufficient funds to carry out trading operations, the Company has the right to block such an account of the Client. Trading accounts blocked for this reason are transferred to the archive, and the Client loses the ability to log in using the access codes to this account in the trading platform. To unblock a trading account, the Client must contact the Company's Support Service, after which the account will be unblocked within three business days. The Client will be notified of the unblocking of the trading account by a letter to the e-mail address. Trading accounts with no funds, inactive for more than six consecutive months, may be deleted by the Company without the possibility of restoration.
13.5. If the Client violates the terms of this Agreement, the Company has the right to terminate this Agreement unilaterally immediately. Moreover, if the Client has open positions at the time of termination of the Agreement, the Company has the right to independently close them at the current market price. The balance of funds on the Client's account in this case is returned by the Company to the Client or his legal representative, unless otherwise follows from the terms of this Agreement or the rules of law governing the current situation.
13.6. The Client agrees that the Company has the right, at its sole discretion, to suspend or terminate in whole or in part the Client's access to the Company's services with subsequent notification of the Client. In this case, the validity of this Agreement is accordingly considered suspended or it is considered terminated from the moment of suspension / termination of the provision of services to the Client. In case of termination of the Agreement, the balance on the trading account is returned by the Company to the Client.
13.7. The Company has the right, without the consent of the Client, to transfer the rights and obligations under this Agreement and its annexes, in whole or in part, to a third party, provided that this assignee agrees with the terms of this Agreement. The client must be notified in writing by the Company of such transfer of rights and obligations at least fifteen calendar days in advance.
13.8. In the event that the Company terminates the activities regulated by this Agreement, the Company will be obliged to notify the Client about this at least one month in advance. The funds in the Client's trading account after all positions are closed, in this case, are returned to the Client.
13.9. In the event of the death of the Client - an individual, the right to demand the withdrawal of funds from the Client's trading account is transferred to the heirs of the corresponding queue or heirs by will. At the same time, the right to use the Client's trading account and the right to conduct operations on financial markets are not inherited.
13.10. Termination of this Agreement does not annul the obligations of the Parties to each other that arose earlier on the basis of this Agreement, including with respect to open positions, operations for the concept/receipt of funds to the Client's trading account.
Legal address:
Suite 305, Griffith Corporate Centre, Beachmont, Kingstown
Saint Vincent and the Grenadine, P.O. Box 1510
Register number 22537 IBC 2015
StreamForex offers an unlimited number of its clients to take part in the "Invite a Friend" bonus program. Participation in the "Invite a Friend" bonus program confirms the fact of consent and full acceptance of all clauses of these Regulations.
1.1. Agent - a registered client of StreamForex, who invites a Friend.
1.2. Friend - a new client of the company who is invited by the Agent.
2.1. Each client of the company can invite a Friend.
2.2. You can invite a Friend by sending a message (e-mail, SMS or a special link), through the " Invite a Friend" section in the Trader's Personal Account.
2.3. The Agent can send no more than 20 invitations and no more than 2 invitations to one Friend within 24 hours.
2.4. The friend must be a new customer of the company. It is forbidden to invite registered customers.
2.5. Both the Agent and the Friend receive a reward after registering and replenishing the trading account by the invited Friend.
2.6. A client who has family ties with the Agent can’t be a friend.
3.1. Friend
3.1.1. friend receives a bonus +15% of the amount of all deposits in his trading account within 30 days from the date of the first deposit. The reward is not applied when making a deposit to the "Vault".
3.1.2. Transfer of funds from account to account is not considered a deposit.
3.1.3. The reward is credited to the trading account in the "Credit" column and is initially unavailable for withdrawal, but at the same time fully participates in maintaining free funds and the margin level, including in the event of a drawdown (the Stop out level on the account does not change, but still corresponds to the level, declared in the section "Specification of trading instruments" on the Company's website).
3.1.4. If the Friend has several accounts, the accrual of reward will be made only to the one to which the deposit has been made.
3.1.5. The reward can be worked out and transferred to the "Balance" column. In order to transfer reward from credit funds to the "Balance", you need to make transactions with a total volume (lots) of at least 10% of the amount of the accrued interest within 90 days from the date of the first deposit.
Example: A friend deposited $100 in a trading account and received a reward of $15. After 20 days, I made a deposit of $50 and received $7.5. In order to transfer $22.5 of credit funds to the "Balance" column, he needs to conduct transactions with a total volume of 2.25 lots within 90 days from the date of the first deposit.
To transfer the reward from credit funds to "Balance", you must send a request to bonus@streamforex.net. In the email, indicate the number of the trading account to which the reward was accrued.
3.1.6. The reward is debited in full:
upon the expiration of 90 days from the moment the first reward was credited, if it has not been worked out.
in case of transferring funds to another trading account, or to a vault from an account that has a reward.
in case of confirmation of the request for withdrawal of funds (from an account that has a reward) with a code from an SMS message.
in the case when the account balance becomes negative and there are no open positions.
when the condition for the transfer of reward to the column "Balance" is met.
3.1.7. The maximum amount of reward in total for all deposits can’t be more than $500.
3.2. Agent
3.2.1. The Agent receives a reward from the Friend's trading volume: $20 for each closed full (1.0) lot, but not more than 10% of the sum of all deposits of the Friend's trading account within 30 days from the date of the first deposit.
3.2.2. The Agent receives a reward from the Friend's trading volume within 90 days from the date of the first deposit of the Friend's account.
3.2.3. The maximum amount of the Agent's reward from each Friend can’t be more than $500.
3.2.4. The Agent receives an additional amount of reward in the amount of +10% if the amount of the first deposit of the Friend is more than or equal to $ 00. Additional reward does not reduce the maximum amount of reward (clause 3.2.3) from this Friend.
3.2.5. All rewards to the Agent is credited to a special Agent account.
3.2.6. Funds from the Agent Account can be withdrawn by transfer to any other real account. The minimum amount for this operation is $20.
Example: One Friend was invited by the Agent. A friend has funded his trading account with $100. The agent is immediately credited with an additional reward of $10 (clause 3.2.4). Then the Friend carried out 2 trading operations with a volume of 0.1 and 0.05 lots. The agent was credited with reward of $2 and $1 respectively (clause 3.2.1). The maximum reward amount will be $10. If within 30 days after the first deposit the Friend makes another deposit of $200, then the maximum amount of the Agent's reward will be $30.
4.1. Locked transactions made within 2 minutes on one symbol with the same volume in the opposite direction (BUY and SELL), at the discretion of the Company, may be excluded from the calculation of the Agent's reward.
4.2. In the event that management of different accounts or trading from one IP address and/or computer is detected, all accounts can be blocked, the profit received from trading and non-trading operations can be canceled, and the client is denied service.
4.3. The Company reserves the right to cancel the received reward of the Agent, as well as completely exclude him from participation in the program, if it is revealed that the terms of the program are abused by him.
4.4. StreamForex administration reserves the right to make changes to these Regulations, about which the company will inform program participants in advance.
StreamForex offers an unlimited number of its clients to use the "Safe Vault" service. The client's crediting of funds to the vault confirms the fact of consent and full acceptance of all clauses of these Regulations.
1.1. Vault – the account of the client of the company used to store the client's free funds and accrue interest within the framework of the current Regulation. This account can’t be used for direct trading operations.
1.2. Traded volume for the previous month – the volume of trading operations of this client for the last calendar month. The volume of orders on the client's real accounts is taken into account.
1.3. Interest rate – an annual percentage of reward calculated daily on the balance in the vault. Daily charges are calculated as "Annual interest / 100/ 365 days * balance in the Vault»
The terms used in the text of this Regulation, which are not defined in this section, are subject to interpretation in accordance with the Public Offer Agreement, business customs and practices used in the field of exchange trading and derivative financial instruments.
2.1. A Vault is automatically created for each client of the company after passing the registration procedure.
2.2. All operations to make a deposit to the vault by transferring funds from other client accounts, as well as the return transfer of funds from the vault to other client accounts, are carried out automatically without charging a commission.
2.3. Funds that are in the vault for more than 30 calendar days, as well as accrued interest, can be withdrawn to electronic payment systems and/or a bank card without charging additional fees. Payment system commissions will be paid at the expense of the Company.
2.4. Each client has access to a complete history of the movement of funds in (from) the Vault in his personal account.
2.5. If there is no minimum trading activity on the account while the funds are in the vault, the Company reserves the right not to apply clause 2.3. when making a withdrawal of funds to a client. The minimum trading activity (trading volume in lots) is at least 0.1% of the amount of the withdrawal request, while only transactions between the previous and current withdrawal requests are taken into account.
2.5.1. When calculating the total volume of closed positions, the following are not taken into account:
· deleted and canceled pending orders;
· orders less than 2 minutes long;
· profit (loss) on closed positions accepted for calculation must be at least 3 points (30 points for "Professional" accounts);
· orders locked by opposite orders in less than 2 minutes;
3.1. Rewards are credited to the balance in the Vault every day at midnight EET time.
3.2. The interest rate directly depends on the client's trading volume over the past month, namely:
· if the trading volume is 0 lots, then the interest rate is 5% per annum;
· if the trading volume is from 0 to 2 lots, then the interest rate is 6% per annum;
· if the trading volume is from 2 to 5 lots, then the interest rate is 7% per annum;
· if the trading volume is from 5 to 8 lots, then the interest rate is 9% per annum;
· if the trading volume is from 8 to 10 lots, then the interest rate is 10% per annum;
· if the trading volume is from 10 to 15 lots, then the interest rate is 11% per annum;
· if the trading volume is more than 15 lots, then the interest rate is 12% per annum.
3.3. An additional percentage to the fixed interest rate is added in accordance with the status of the client in StreamClub;
3.4. The remuneration accrued during the current month is automatically credited to the balance of the Vault on the 1st day of the next month. At the same time, the new interest rate for the next month is automatically calculated.
4.1. An additional bonus is credited for the amount of each deposit to the vault at least $1;
4.2. The bonus depends on the duration of the deposit amount in the vault:
· if the deposit amount is in the vault for more than 15 days, a bonus +5% of the deposit amount is credited;
· if the deposit amount is in the vault for more than 30 days, a bonus +10% of the deposit amount is credited in addition to the 5% bonus that already credited;
· if the deposit amount is in the vault for more than 45 days, a bonus +10% of the deposit amount is credited in addition to the previously accrued interest;
· if the deposit amount is in the vault for more than 60 days, a bonus +10% of the deposit amount is credited in addition to the previously accrued interest;
4.3. The amount of the accrued bonus is calculated for each deposit separately.
Example: on 01.08.2015, the client added $10 to the vault. After 15 days, the Client will receive an additional bonus of $0.5 (+5% of $10). Let's say, on 20.08.2015, the client funded the safe for $20. Thus, on 08.30.2015, the client will be credited with $1 (+10% of $ 10), and on 04.09.2015, another $1 (+5% from $20) will be credited. Further, on 01.09.2015, the Client will be credited with 1$ (+ 10% of $ 10), and on 19.09.2015, 2$ will be credited (+10% from $20).
4.4. The period for which funds are stored starts from the date of each deposit of the vault;
4.5. When transferring funds from the vault or when making a commission-free withdrawal of funds from the vault, the bonus is debited in proportion to the amount of the transfer and is no longer credited to the previously made deposit to the vault;
Example: there is $100 on the balance of the vault and $20 as an additional bonus. When transferring funds from the vault in the amount of $20 (which is 20% of $100), $4 will be debited from the balance of additional bonuses.
4.6. When transferring funds from the vault to a trading account, the bonus is debited in proportion to the transfer amount and credited to the trading account in the "Credit" field.
Example: there is $100 on the balance of the vault and $20 as an additional bonus. When transferring funds from the vault in the amount of $50 (which is 50% of $100), $10 will be debited from the balance of additional bonuses and credited to the trading account in the "Credit" column.
4.7. Rules for using the bonus credited to the trading account in the "Credit" column:
4.7.1. The bonus is debited from the account in full:
· 90 days after the date the bonus was credited
· in case when the account balance becomes negative and there are no open positions;
· in case of transferring funds to another trading account, or to a vault.
· in case of confirmation of the request for withdrawal of funds with the code from the SMS-message.
4.7.2. The bonus is fully involved in maintaining free funds and the margin level, including in the event of a drawdown (the Stop out level on the account does not change, but still corresponds to the level stated in the Specification of Trading Instruments section on the Company's website).
4.7.3. The bonus cannot be worked out and transferred to the "Balance" column.
5.1. StreamForex administration reserves the right to make changes to these Regulations, about which the company will inform program participants in advance.
Terminology. Insurance – a service that enables the Client of the Company to increase the level of free funds on the trading account by calculating the Sum insured.
Sum insured– the amount that is credited to the "Credit" field at the time of insurance activation.
Insurance Activation – the state of the Client's trading account that meets the conditions for activating the insurance and crediting the Sum Insured.
Insurance period – the period during which the activated insurance is valid. The terms used in the text of this Regulation, definitions that are absent in this section, are subject to interpretation in accordance with the Public Offer Agreement, business customs and practices used in the field of exchange trading and derivative financial instruments.
1.1. Insurance is provided to the Company's Clients solely to maintain the activity of the trading account;
1.2. The insurance can be activated until the moment of the forced closing of trade orders ("Stop Out");
1.3. The Client realizes and understands that the purchase of the Insurance does not exclude the onset of the "Stop Out" level;
1.4. The insurance can be activated after the moment of the forced closing of trade orders ("Stop Out");
1.5. The insurance is valid for 90 days from the date of its activation;
1.6. The insurance can be activated within 100 days from the date of replenishment of the account;
1.7. Activation of the Insurance is done independently by the client;
1.8. The service is not applicable to "Cent" accounts.
2.1. Insurance is available with every deposit to the account from $100 and above;
2.2. In case of withdrawal of funds, insurance is credited for the difference between the amount of deposit and withdrawal of funds for the last 30 days;
2.3. To obtain insurance, the Client needs to select "Stream-Insurance" in the "Services and bonuses" field when making an account deposit";
2.4. The insurance is valid exclusively for the trading account to which the deposit was made in accordance with clause 2.2;
2.5. The amount of the insured amount depends on the amount of the deposit to the trading account, as well as on the client's status in StreamClub:
|
| Extra percentage from StreamClub | ||
gold | platinum | Vip | ||
from $100 to $199 | 20% | 3% | 5% | 10% |
from $200 to $499 | 25% | 3% | 5% | 10% |
from $500 | 35% | 3% | 5% | 10% |
3.1. Insurance activation is available when the level of free funds is less than 50% and more than the Stop Out level, in accordance with the specification of contracts of this type of account;
3.2. The insurance can be activated after the moment of the forced closing of trading orders ("Stop Out") if the account equity (Equity) is less than $5;
4.1. The insurance is credited to the trading account in the "Credit" column and is completely unavailable for withdrawal, but at the same time it fully participates in maintaining free funds and the margin level, including in the event of a drawdown (the Stop out level on the account does not change, but still corresponds to the level, declared in the section "Specification of trading instruments" on the Company's website).
4.2. The insurance is debited in full:
- in case of expiry of the Insurance Period;
- in case of transferring funds to another trading account, or to a vault.
- in case of confirmation of the request for withdrawal of funds with a code from an SMS-message.
- if there are no open orders and the amount of "Equity" on the trading account is equal to or less than $2.
4.3. StreamForex administration reserves the right to make changes to these Regulations, about which the company will inform the participants of the promotion in advance.
StreamForex offers an unlimited number of its clients to use the "StreamClub" loyalty program. The fact of consent and full acceptance of all clauses of these Regulations is the use of the privileges of this service.
1.1. StreamClub is a loyalty program in which all Clients of the company can take part;
1.2. Point is an internal unit of measurement of StreamForex. The more points - the higher the status in StreamClub;
1.3. Ñòàòóñ – status in StreamClub, depending on which the Client receives various privileges;
1.4. additional benefits available to the client of the Company;
The terms used in the text of this Regulation, the definitions of which are absent in this section, are subject to interpretation in accordance with the Public Offer Agreement, business customs and practices used in the field of exchange trading and derivative financial instruments.
2.1. The privileges available to the company's Client are determined based on the personal status assigned to the Client in StreamÑlub;
2.2. There are the following types of statuses: Bronze, Silver, Gold, Platinum, V.I.P;
2.3. The status depends on the number of points awarded to the Client by the company;
2.4. The number of points required to assign a new status to the Client is indicated on the company's website in the "StreamClub" section;
3.1. Points are awarded to the Client for the completed trading volume. For one traded lot, the Client is awarded 10 points;
3.2. Depending on the duration of the Client's cooperation with the company, increasing coefficients are applied when calculating points;
3.3. Points are awarded to the Client when making a deposit from $50;
3.4. Points are awarded to the Client for registering a new client under the "Invite a Friend" affiliate program;
Depending on the personal status, the Client may have the following privileges:
4.1. Bonus for every deposit
4.1.1. The amount of the provided bonus depends on the status of the client in StreamClub;
4.1.2. The bonus is not applied to the "Vault" service and "Cent" accounts".
4.1.3. The bonus is credited automatically for every deposit.
4.1.4. Transfer of funds from account to account is not considered a deposit;
4.1.5. The bonus is credited to the trading account in the "Credit" column and is initially unavailable for withdrawal, but at the same time it fully participates in maintaining free funds and the margin level, including in the event of a drawdown (the Stop out level on the account does not change, but still corresponds to the level, declared in the section "Specification of trading instruments" on the Company's website);
4.1.6. The profit obtained when trading with the participation of bonus funds can be withdrawn from the account after the completion of trading operations with a total volume (in lots) of at least 10% of the amount of the provided bonus. The amount of your own deposit is available for withdrawal without any restrictions.
Example: You have deposited $100 into your trading account. You have been credited with a $20 bonus. In order for the profit to be available for withdrawal, you need to complete transactions with a total volume of $20*10%=2 lots.
Attention! This clause of the rules applies to bonuses activated from October 23, 2017.
4.1.7. The bonus can be worked out and withdrawn from the account. In order to transfer the bonus from credit funds to the "Balance", you need to make at least 20 transactions with a total volume (lots) of at least 20% of the amount of the accrued bonus.
Example: You have deposited $100 into your trading account. You have been credited with a $30 bonus. In order to transfer the bonus from credit funds to the "Balance", you need to make transactions with a total volume of $30*20%=6 lots, this is, for example, 20 transactions with 0.3 lots.
To transfer the bonus from credit funds to the "Balance", you must send a request to bonus@streamforex.net. In the email, indicate the number of the trading account to which the bonus was credited;
4.1.8. The bonus is debited from the account in full:
· 90 days after the date the bonus was credited.
· in case when the account balance becomes negative and there are no open positions.
· in case of transferring funds to another trading account, or to a Vault.
· in case of confirmation of the withdrawal request of funds with a code from an SMS-message.
· if the condition for the transfer of the bonus to the column "Balance" is met.
4.1.9. When calculating the number of closed positions, the following are not taken into account:
· deleted and canceled pending orders.
· orders less than 2 minutes long.
· profit (loss) on a closed order is less than 3 points (30 points for "Professional" accounts).
· orders locked by opposite orders earlier than 2 minutes later.
4.1.10. The company reserves the right to refuse to credit a bonus or pay out profits obtained using bonus funds if abuse of the terms of the promotion is revealed. At the discretion of the company, the bonus can also be written off when the amount of fixed and / or floating profit on the account becomes more than +100% relative to the amount of replenishment to which this bonus was credited.
Example: a trading account was replenished in the amount of 1000 USD. The company is adding a credit bonus of 300 USD. Provided that from the moment of granting the bonus, the total profit of the account, including floating, is 1000 USD - the credit bonus can be written off in full.
Example: a trading account was replenished in the amount of 1000 USD. The company is adding a credit bonus of 300 USD. Provided that from the moment of granting the bonus, the total profit of the account, including floating, is 1000 USD - the credit bonus can be written off in full.
4.2. Insurance
4.2.1. Allows you to get an additional interest when using the "Stream Insurance" service;
4.2.2. The amount of the additional percentage depends on the status in "StreamClub";
4.2.3. The procedure for using the "Insurance" privilege is determined by the terms of the "Stream Insurance" service regulations.
4.3.1. Allows you to get an additional percentage to the calculated interest rate when using the "Safe Vault" service;
4.3.2. The procedure for using the "Vault" service is determined by the terms of the "Safe Vault" service regulations.
4.4. Personal manager
5.1. Points are awarded once a day;
5.2. The received new status remains with the Client forever and cannot be changed to the previous one;
5.3. The status changes automatically when the required number of points is reached;
5.4. The company reserves the right to change, supplement or cancel the conditions described in this regulation.
StreamForex offers an unlimited number of its clients to become participants of the "Quiz" service. Participation in the service" Quiz " confirms the fact of consent and full acceptance of all the points of this regulation.
1. Every customer of the company can take part in the quiz;
2. In order to pass the quiz, you must complete the verification procedure, which includes 3 stages:
- Upload a copy of your passport (photo or scan);
- Authentication of the document by the company's security service;
- Confirmation of the identity of the document owner (phone call).
3. To complete the quiz, the participant is given 3 (three) attempts and 3 (three) hours for each attempt;
4. After successful completion of the quiz, the participant is automatically awarded 20 points in StreamClub;
5. After successful completion of the quiz, a bonus of 15$ is available to the participant;
6. To activate the bonus, you must have a trading account;
7. The bonus does not apply to the "Account Safe " service.
8. The bonus is credited to the trading account in the Credit column. The bonus is not available for withdrawal, but it is fully involved in maintaining free funds and the margin level, including in case of drawdown (the Stop out level on the account does not change, but still corresponds to the level stated in the section "Specification of trading instruments" on the Company's website).
8.1 The earned funds in excess of the bonus provided (profit) are available for withdrawal after making at least 20 trades on the trading account with a total volume of at least 4.5 lots, and not earlier than 30 days after the bonus is credited;
9. In the case of making a deposit to the trading account with your own funds, the amount of your own deposit is available for withdrawal without any restrictions.
10. When calculating the total volume and number of closed positions, orders are not accepted:
- deleted and cancelled pending orders;
- orders with a duration of less than 2 minutes;
- profit (loss) on a closed order is less than 3 points (30 points for "Professional" accounts");
- orders locked by counter orders in less than 2 minutes.
11. The bonus is debited from the account in full:
- 90 days after the date crediting the bonus.
- if there are no open orders and the level of funds (the "Funds" indicator in MT4) on the trading account is 3$ or less.
- in the case of transferring funds to another trading account or to "Safe Account".
- if the withdrawal request is confirmed by the code from the sms message.
- if there is no activity on the trading account for 30 days or more.
12. At the discretion of the company, the bonus can also be debited when the amount of fixed and / or floating profit on the account becomes more than + 1000% relative to the accrued bonus (The balance is equal to / more than 150$ and / or the Funds are equal to / more than 165$);
13. At the discretion of the financial department of the company, when making an application for withdrawal of the profit received for this bonus, the client may be offered an alternative method of withdrawal of this profit, different from the one chosen by the client. The client will be required to create a new withdrawal request to the payment system offered by the finance department;
14. The Company has the right to change the terms of the promotion by notifying the customers in advance.
The client understands that the risk of losses in trading can be very significant. The client should analyze his financial capabilities before performing trading operations.
The client realizes that he may completely lose the primary funds and any additional funds that he uses in the process of trading on the market.
The Client agrees that the Company is not responsible for the Client's losses caused directly or indirectly by the restrictions imposed by the government, currency or market rules, suspension of trading, military action or other conditions, usually called 'force majeure' and beyond the control of the outside Companies.
The client is informed about additional risks associated with the peculiarities of the functioning of electronic trading systems, with the problems of communication nodes on the Internet.
The client bears all responsibility for the risks associated with the storage of access data to the trading account and is obliged to prevent third parties from accessing trading devices. The Client's losses and risks associated with the restoration of access to the trading account do not impose obligations on the Company, except for the provision of new access data to the Client, provided that the Client is sufficiently and unambiguously identified as the owner of this account.
StreamCapital Group Ltd. (the Company) places a high priority on the privacy and integrity of the personal information of our Clients, both present and future and other visitors of the site. This Privacy Policy (the "Policy") describes how the Company collects, uses and protects the personal information.
Company needs to obtain Personal Data about the Client to open a demo or a live account. We collect data to improve the quality of our services. These data ensure understanding and help us to provide the Client with information about company`s products and services that are most convenient for the Client.
The Company may use a Client's Personal Data for one or more of the following purposes:
Cookies are small text files sent by a web server and stored on a visitor's browser which are read later by the server when the visitor returns to the site. Cookies store information such as passwords (encrypted), usernames, shopping cart, certain preferences, etc. allowing visitors to visit sites repeatedly without having to enter the same information over and over. Cookies are not used to determine the personal identity of anyone visiting the site.
The Company may convey the Client's Personal Data to associated or affiliated organizations, auditors, agents (including payment agents), banks or other authorized organizations or persons ("Authorized Persons") for the sole purpose of processing the Client's trading and non-trading instructions, control over the Company`s activity or involve these persons in the process of client service delivery. The Company guarantees that all Authorized Persons will adhere to the terms of this Policy and take all necessary steps to protect the Client's Personal Data. The Company may provide Personal Data to third parties who are not the Company's partners, agents or affiliates only when requested by representatives of legal or administrative authorities.
By registering an account with the Company, you consent to the use of your personal details, and their processing: collection, recording, classification, aggregation, storage (updating, changing) extraction, use, transfer (distribution, provision of access) anonymization, blocking, deletion, and destruction of any information relating directly or indirectly to you, your trade transactions and payments, in accordance with this Privacy Policy.
Company takes the issue of security very seriously and takes all possible measures to ensure the safety of the Client`s confidential information, including adhering to strict standards for the internal use of confidential information and using leading data storage technology.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
To make a payment using a payment bankcard the Client fill out a special form on the processing center website. We do not ask the Client to provide complete payment information. To avoid cases of dishonest use of payment data, the data transferred to the Company in shorthand form via a secure connection.
If you have any questions about this Policy do not hesitate to contact us: info@streamforex.net
1.1. StreamCapital Group Ltd. (hereinafter referred to as the “Company”) is a provider of services for carrying out conversion (exchange) operations on the Forex market, CFDs of shares, indices and metals to any individual, hereinafter referred to as the Client.
1.2. The Company must comply with the requirements contained in the laws of Saint Vincent and the Grenadines on the prevention of money laundering and terrorist financing, as well as the requirements of other laws and regulations, as far as they relate to the activities of the Company.
1.3. The specified AML Policy is based on risk analysis and was created to solve the following tasks:
identification and counteraction to money laundering and terrorist financing;
maintaining and strengthening the reputation of StreamCapital Group Ltd. at the international level by applying (where necessary) the recommendations of the International Organization for the Fight against Illicit Trafficking of Funds;
increasing the level of public confidence in the financial system.
1.4. The company must strictly adhere to the policies and procedures outlined in this document (hereinafter - the Policy).
1.5. The company develops this Policy, makes changes and additions to it at its discretion and monitors its observance.
1.6. The current version of the Policy is always posted on the website at: https://www.streamforex.net.
1.7. The Client is obliged to familiarize himself with the Policy before he accepts the Public Offer Agreement. The Client's acceptance of these Rules, as well as the performance by the Client, who previously accepted the said Rules, of trading and non-trading operations, means the Client's agreement with all the provisions of the current version of this Policy.
1.8. By registering an account with the Company, the Client assumes the following obligations:
1.8.1. comply with all applicable anti-money laundering laws and follow all related rules and regulations (applicable as needed);
1.8.2. confirms that he has no information or suspicions that:
funds used to fund an account in the past, present or future are obtained from an illegal source or have anything to do with money laundering or other illegal activities prohibited by applicable law or instructions of any international organizations;
the profit earned from the investment will be used to finance illegal activities;
1.8.3. immediately provide the Company with any information that the Company deems necessary to request in order to comply with applicable laws and regulatory requirements regarding anti-money laundering.
2.1. To carry out trading and non-trading operations, the Client goes through the registration procedure on the official website of the Company. After filling out the registration form and confirming the registration data, the Client is provided with access codes (login and password) to the Personal Account.
2.2. In order to identify the Client and the security of personal data, the Client is provided with only one Personal Account.
2.3. When registering, the Client undertakes to provide correct and reliable information for personal identification in accordance with the requirements of the form on the Company's website.
2.4. The Company uses procedures for identifying and verifying Clients of varying complexity, depending on the size of transactions.
2.5. From the Clients, the amount of transactions of which does not exceed 999 US dollars or their equivalent for a period of any thirty (30) days, the Company requests:
first name, last name;
address (country and city of residence);
date of birth;
phone number.
2.6. For the purposes of identifying Clients, the Company requests the following documents:
identity document (passport, driving license, national identity card);
proof of residential address (bank statement, utility bill);
confirmation of the phone number by accepting SMS with a code.
2.7. The Client is obliged to promptly inform the Company about changes in identification data.
2.8. The Company reserves the right to suspend all operations on the Client's account if it is revealed that the Client's identification data is incorrect or inaccurate, as well as if the Client has not submitted the requested documents.
2.9. The company does not provide services to residents of the following countries: USA, Canada, Iraq, Angola, Rwanda, Sierra Leone, Samoli and Ertitreya, Ethiopia, Liberia, Democratic Republic of Congo, C?te dIvar, Sudan, Lebanon, Democratic People's Republic of Korea, Iran, Libya, Guinea-Bisaul, Central African Republic, Yemen, South Sudan and Mali.
3.1. The Company conducts “Know Your Customer” (“KYC”) verification procedures to avoid the risk of being held liable and to ensure that the Customer does not attempt to use the Company for illegal activities.
3.2. As part of the KYC procedures, the Company evaluates Clients' transactions, and also collects and stores information on material facts regarding Clients, potential Clients and their transactions.
3.3. From the moment of identification of the Client, the Company stores the information received in the Client's dossier. The Company is obliged to identify the Client only once.
3.4. The Company strives to protect the privacy and security of Clients' personal data. The Company collects personal information from Clients only to the extent that is necessary for the Company to be able to properly provide services to Clients. Such personal information about Clients and former Clients can be disclosed to third parties only in a limited list of cases, in accordance with the requirements of the current legislation and agreements between the Company and the Client.
3.5. The Company must carefully keep the Client's files, including statements, transaction reports, notes, internal correspondence and any other documents related to the Client, executed both in electronic and paper form, for at least 5 (five) years from the date completion of the relevant transaction.
3.6. The company monitors customer activity on a daily basis and monitors duplicate accounts and/or management of different accounts from one IP address and/or one computer.
4.1. Any financial transaction that may be related to money laundering is considered a suspicious activity.
4.2. The grounds for determining that a particular transaction is suspicious may be personal observations and experience of the Company's employees, as well as information received or revealed.
4.3. In accordance with the current legislation of Saint Vincent and the Grenadines, the requirements of international organizations, the Company, if necessary and without the obligation to agree with the Client or notify him, may notify the regulator and (or) law enforcement agencies about suspicious transactions.
4.4. The different requirements for reporting suspicious transactions may depend on the nature and amount of the transaction.
4.5. The company checks lists containing a list of known terrorists or suspected terrorists, terrorist organizations, high-risk countries, restricted countries subject to OFAC sanctions, as well as the FATF list, and monitors PEP (Politically Exposed Person) status in order to to determine whether the Client or a potential Client of the Company and (or) the country of its jurisdiction is not included in the above lists and lists.
5.1. Non-trading operations - operations of depositing funds into a trading account, withdrawing funds from a trading account, or granting (returning) a loan.
5.2. A non-trading operation can be considered doubtful if:
detecting abuse of transfers (including through different payment systems) without performing trading operations on the account;
revealing the unusual nature of transactions that does not have an obvious economic sense and an obvious legitimate purpose;
identifying circumstances giving grounds to believe that transactions are carried out for the purpose of legalizing (laundering) proceeds from crime or financing terrorism;
the Client does not provide information for his own identification, the provision of inaccurate information and / or the impossibility of communicating with the Client at the addresses and phone numbers indicated by him;
providing forged or invalid documents;
manifestation of an unusual interest on the part of the client in the AML policy;
identifying the use by the Client of non-unique payment details for the implementation of non-trading operations.
5.3. The principle of identifying these transactions is their subjective assessment by the Company's employees through daily analysis of non-trading transactions.
5.4. The criteria for identifying and identifying suspicious non-trading transactions listed in clause 5.2 are not mandatory or exhaustive. A non-trading operation may be recognized by the Company as questionable based on an analysis of the nature of the operation, its components, accompanying circumstances and interaction with the Client or his representative.
5.5. If suspicious non-trading operations are identified, the Company makes a decision on further actions in relation to the Client and his non-trading operations.
5.6. In the event that dubious transactions related to the transit of funds are identified on the Client's account, the Company has the right to introduce a withdrawal commission in the amount of 10% of the withdrawal amount, but not less than 10 USD, until such operations are terminated, or until the Company's expenses for transferring funds are fully compensated. between payment systems.
6.1. The Client of the Company certifies that he has read and understood this Policy and that he will carry out his activities in full compliance with the requirements and standards described in the Policy, and will comply with all applicable laws and other regulations and requirements that govern his activities as a Client of the Company.
6.2. The Client of the Company acknowledges that he is responsible for his actions in accordance with the current legislation in the area considered in this Policy, and is obliged to bear responsibility in connection with its failure to comply.
7.1. AML Compliance Officer
7.1.1. The Company will appoint an AML Compliance Officer who will be solely responsible for the Company's AML program and will report any material violations of internal AML policies and procedures.
7.1.2. The responsibilities of the AML Compliance Officer include:
ensuring compliance with the requirements of the Regulations;
creation and maintenance of an internal AML program;
creation of a verification function to combat money laundering and terrorist financing;
training employees to recognize suspicious transactions;
receiving and investigating internal reports of suspicious activity and transactions from personnel;
ensuring proper accounting of AML procedures;
receiving and updating information regarding countries with undeveloped systems, laws or measures to combat money laundering.
7.2. Employees
7.2.1. All employees, managers and directors of the company should be aware of this policy.
7.2.2. Employees, managers and directors performing duties related to AML must undergo appropriate due diligence. This includes criminal checks during employment and monitoring during employment. Any violation of this policy or AML program must be reported confidentially to the AML Compliance Officer, unless the violation affects the AML Compliance Officer, in which case the employee must report the violation to the Director.
7.3. Employee Training Program
7.3.1. The company provides AML training to employees who will deal with customers or will be involved in any AML verification, control or monitoring processes. The company can provide training internally or hire outside consultants. Employees are trained at least once a year.
7.3.2. For each person employed by the company, a manager is assigned to provide training to him or her regarding Company policies, procedures, requirements and types of customer documentation, foreign exchange markets, trading floors, etc. The Company's AML Policy Awareness Program aims to provide its employees with an appropriate level of training in relation to any of the possible AML risks.
7.4. Training Program Content
7.4.1. The Company's anti-money laundering and risk prevention trainings include the following:
The Company's commitment to preventing, detecting and reporting crimes related to money laundering and terrorist financing;
Examples of AML cases that have been detected in similar organizations to inform about the potential AML risks that Company employees may face.
Well-known or recognized typologies, including those provided by the FATF.
The consequences of AML cases for the Company, including potential legal liability.
Îáÿçàííîñòè Êîìïàíèè â ñîîòâåòñòâèè ñ Çàêîíîì è Ïîëîæåíèåì î AML.
Those specific employee responsibilities as defined in this Anti-Money Laundering Policy and how employees are expected to comply with the Company's anti-money laundering procedures.
Methods for detecting and reporting unusual activity, such as a suspicious transaction or attempted transaction.
Rules applied against illegal disclosure of information about suspicious transactions ("information leakage").
This website and the services of StreamCapital Group Ltd. (Stream Capital) available via this website (the “Site”) are provided subject to the terms set forth herein. If you visit the Site, you agree to be bound by these Terms of Use.
Stream Capital reserves the right to make changes at any time to the Site or these Terms of Use. Any modifications to the Terms of Use will be effective upon posting. Your continued use of the Site following posting of any revised Terms of Use will constitute acceptance of the modified Terms of Use.
The information in this site has been prepared in accordance with Saint Vincent and the Grenadines law for the supply of goods and services. This notice and the information in this site and all matters relating to either are governed by and are to be construed according to the laws applicable in the Saint Vincent and the Grenadines. The information may not satisfy the laws of any other country. The information in this site is current at the date of publication but may be subject to change.
Copyright in the information contained in this site subsists under the Copyright Law and, through international treaties, the laws of many other countries. It is owned by StreamCapital Group Ltd unless otherwise stated. All rights reserved. You may download a single copy of this document and, where necessary for its use as a reference, make a single hard copy. Except as permitted under the Copyright Law or other applicable laws, no part of this publication may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process without the specific written consent of StreamCapital Group Ltd.
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StreamCapital Group Ltd may prohibit you from using or accessing the Site for any or no reason, at any time, in its sole discretion, without notice to you, or exercise any other remedy available and remove any user information, if StreamCapital Group Ltd believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of StreamCapital Group Ltd, or any third party, or violates the law.
You may not assign or otherwise transfer these Terms of Use or any rights or obligations hereunder. StreamCapital Group`s Ltd failure to act on any breach of any provision hereof shall not be construed as a waiver of the enforcement of any provision unless StreamCapital Group Ltd agrees to such waiver in writing.
If any portion of these Terms of Use is deemed unlawful, void or unenforceable, that portion will be deemed severable and will not affect the validity or enforceability of the remaining provisions. These Terms of Use set forth the entire understanding between you and StreamCapital Group Ltd with respect to the subject matter hereof and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written, between you and StreamCapital Group Ltd with respect to such subject matter.
The return policy was developed to reduce the Company's financial and legal risks, adhere to the principles of anti-money laundering and anti-terrorist financing policy.
The Company has the right to unilaterally block access to a personal account, suspend trading activities of Accounts, cancel a request for a transfer / withdrawal of funds or make a refund if the source of funds or actions of the Client contradict the fight against money laundering and the anti-terrorist financing policy.
